We are seeking a dynamic and customer-focused Receptionist to join our team at a prestigious 5-star hotel in Kochi. If you have a passion for hospitality and a commitment to providing exceptional service, we would love to hear from you! Key Responsibilities: - Greet and welcome guests with a warm and friendly demeanor - Manage check-in and check-out procedures efficiently - Handle guest inquiries and provide information about hotel services and local attractions - Maintain accurate guest records and manage reservations - Coordinate with other hotel departments to ensure a seamless guest experience - Address and resolve guest complaints in a professional manner - Perform other administrative duties as required Requirements: - Minimum 1 year of experience in customer care or a similar role - Proficiency in using hotel management systems and software - Excellent communication and interpersonal skills - Strong organizational and multitasking abilities - Ability to remain calm and professional under pressure - Fluency in English; knowledge of additional languages is a plus - A positive attitude and a passion for delivering exceptional guest service Benefits: - Competitive salary of ₹14,000+ per month - Complimentary food and accommodation provided - Opportunity to work in a luxurious and dynamic environment - Career growth and development opportunities