CUSTOMER SUCCESS MANAGER Roles and Responsibilities: ● Develop and implement sales plans, goals and strategies according to organizational goals and company demands. ● Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls. ● Create sales goals and implement initiatives to increase sales. ● Provide detailed and accurate sales forecasts and meet planned sales goals. ● Understand our ideal customers and how they relate to our products and serves. ● Setup Sales demonstration and presentation appointment for qualified leads. ● Generate reports and data for sales analysis. ● Evaluate the effectiveness of marketing campaigns and adjusting or implementing strategies to improve them ● Oversee the activities and performance of the sales team. ● Handle escalated client objections and concerns to support the team. ● Build quality relationships with customers ● Coordinate with marketing interns on lead generation. ● Train and develop your sales team through motivation, counseling, and product knowledge education to the sales team. ● Maintaining awareness and keeping abreast of constantly changing systems and developing effective sales plans. Requirements ● 3+ years of experience in IT sales and marketing. ● Exceptional communication skills to provide leadership to a team and support customers ● Ability to lead a customer through the sales process, determining needs, and closing the sale ● Strong foundational knowledge in information technology, including software, and IT services ● Comprehensive business knowledge to create realistic sales projections and objectives for the team ● Interpersonal skills to liaise with other departments and people within the organization ● Extensive mentoring and leadership qualities to train and develop sales team members ● Ability to lead by example and act with integrity.